Q: I purchased my Avon Protection product from an online third party retailer and found that it is faulty. Will Avon Protection repair or replace my product?
A: No - Our paramount focus is end-user safety. To ensure this, we only provide support for products purchased through authorised channels. When a mask has not been sourced this way, we cannot guarantee that it has been stored under recommended conditions or that it has undergone correct fit testing. These factors are critical to maintaining the integrity and safety of the equipment.
For these reasons, we are unable to supply parts or offer service for items purchased second-hand or outside our authorised network. We recommend contacting the original seller for assistance.
If you would like any guidance on finding a local, authorised distributor, please let us know and we'll be happy to help
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