Please include as much detail as possible: Purchase order number(s) Image(s) Video(s) which will help assist with your request. A member of our support staff will respond as soon as possible.
RETURNS: Product returned that has been authorized is subject to inspection and a 20% restocking fee. No freight is refundable and returned items are the responsibility of the Customer. Avon reserves the right to scrap or return unwanted returned items that are not authorized for return or in unsaleble condition at the Customer's expense. Any items returned damaged will not be available for credit. REPAIRS: A repair estimate will be given upon completion of this form. Estimates are calculated based on the information provided by you and are subject to change upon a thorough examination on receipt of the item. We reserve the right to reject the returned repair items if deemed beyond economical repair however these items will still be subject to an admin fee. Customers will be informed of any changes prior to work commencing. If multiple items require repair a form must be completed for each individual repair. Please note that orders are not accepted until a formal order acknowledgement has been issued. All orders are subject to Avon Protection’s standard terms and conditions of sale and these conditions shall prevail and be effective, notwithstanding any inconsistent or additional terms contained in any purchase order or other document submitted by the customer. DAMAGED IN SHIPPING: Please notify the carrier if product is perceived damaged at the time of delivery. All product that has been found as damage must be inspected to determine defect of product. Customer service will issue Return Authorization # and return instructions. Avon has the right to inspect all merchandise. After inspection Avon will determine actions of reorder pending availability of current product or credit Distributor or invoiced party. I understand the policy above*